Holiday Luncheon and Meeting – You Can’t Sell Like You Buy – The Power of Empathy

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Date(s) - Dec 07, 2017
11:00 am - 2:00 pm

Orlando Airport Marriott Lakeside

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Presented by Mark Kreditor

To grow your property management business we need more profitable relationships. Profitable relationships often exist in unusual places with individuals willing to pay for services you may not have even thought about providing. How can we think in the most tactical way possible by first separating who we service and who services us? How can we and lower these costs or raise these revenues? Our society, especially for service related businesses has separated itself through demography so every property manager must now think and show empathy to several generational groups. You have young and old clients, customers and vendors and how you might expect the relationship to be serviced may be different for them when you share a large age difference.

Come to this presentation and sharpen your skills to create long lasting, sustainable wealth within your business by focusing on what you’re currently not doing or even thinking about doing. You will leave this presentation feeling as if you are sitting in the best seat possible inside your own property management version of Shark Tank.

Also, we will be installing the 2018 Officers


Thursday, December 7, 2017

Orlando Airport Marriott Lakeside
7499 Augusta National Drive
Orlando, FL 32822

11:00am – 2:00pm

Early Bird Registration Fee:
$45 Members (Membership Number Required)
$55 Future Members/Guests

Online Early Bird Reservation Deadline
Monday, Dec 4, 2017

After December 4th Registration Fee:
$55 Members (Membership Number Required)
$65 Future Members/Guests



Mark Kreditor, MPM is a past national president of NARPM and has spoken as a keynote or workshop speaker at more than 20 annual conventions. Mark’s expertise in the area of ancillary revenue sources has been used by NARPM members and owners of small businesses for many years. His aggressive approach to making “as much revenue as possible” led him to build one of the most well regarded property management companies in the country, ironically called Get There First. His formula was simple; to generate at least 50% of revenue from non property management income streams and to keep over 50% of all revenue as net profit. This led his company to being less and less about property and more and more about more profitable service relationships. “Property management fees were by far the least profitable product we were providing clients and customers and when you peel away your business into sections and analyze each one of these sections on their own you’ll find you make the most money by providing financial services.”

Using marketing programs picked up at NARPM conventions starting in 1989 Mark slowly built his company to over 1500 properties managed and in 2014 was acquired by Realogy, LLC and rebranded as Property Frameworks. “Becoming part of a multi billion dollar parent company and watching your systems spread out to half the country overnight was one of the most exciting ways to exit the ownership of a small business.” Mark remained with the company as the Vice-President of Property Management strategy until his retirement this year in order to pursue Philanthropic work as chairman of the board of The Jewish Federation of Greater Dallas. 

Mark also serves on the board of he ATT Performing Arts Center and teaches a weekly musical theater class. Mark has played piano and taught music history for many years and while NARPM president wrote numerous parody songs about property management. A lifelong entrepreneur, Mark still dreams of new products and services but his first love was and always will be property management. He is also an avid jogger and has completed 13 marathons.

Dawn Ostovich